Privacy Policy

Last updated: · Operated by LoanHelpDesk (“we”, “us”), No. 25, Ashirwad Building, 2nd Floor, 4th B Cross, 29th Main Road, BTM 2nd Stage, Bengaluru 560076, Karnataka, India.

LoanHelpDesk is a Direct Selling Agent (DSA) and loan facilitator. This policy explains what personal data we collect, why, and your rights. By submitting a form or opting in to WhatsApp, you agree to this policy.

1. Information we collect

Contact and identity details you provide: name, mobile number, email, PIN code, preferred language, employer/company name.
Loan enquiry details: product type, amount, and information needed to assess eligibility.
For referral partners: your details, and details of the person you refer (which you confirm you are authorised to share).

2. How we use your information

To contact you (by WhatsApp, phone, SMS or email) about your enquiry and share loan offers.
To match your profile with suitable RBI-regulated banks and NBFCs and, with your consent, submit your application.
To provide support, comply with law, and prevent fraud.

3. WhatsApp, RCS & phone opt-in

By ticking the consent box and/or messaging us, you opt in to receive service and enquiry-related messages from LoanHelpDesk via WhatsApp Business, RCS (Rich Communication Services), phone and email. You can opt out any time by replying STOP or messaging us at +91 78924 98698. We use these channels in line with WhatsApp’s Business Policy and applicable messaging guidelines, and do not send unsolicited marketing without your consent.

4. Sharing your information

We share your details only with lending partners (banks/NBFCs) relevant to your enquiry and service providers who help us operate, under confidentiality. We do not sell your personal data. We never ask for upfront money to process or release a loan.

5. Data retention & security

We keep your data only as long as needed for the purposes above or as required by law, and apply reasonable safeguards to protect it.

6. Your rights

You may request access, correction, or deletion of your data, or withdraw consent, by writing to support@loanhelpdesk.in. This policy is governed by the laws of India (including the Digital Personal Data Protection Act, 2023, as applicable). LoanHelpDesk, Bengaluru 560076. Grievance / data-protection contact: support@loanhelpdesk.in, +91 78924 98698.

7. Contact

Questions: support@loanhelpdesk.in · +91 78924 98698 · Bengaluru, Karnataka.